Follow the steps on the screen to install the Respondus LockDown Browser.This will begin the installation process. Double-click the app to install it once it is downloaded.Otherwise, you will need to shut off your antivirus. Ensure that your antivirus software will allow you to download it. While the website should detect that you’re using a Mac, you may need to click the button that says Do you need the Mac version? You will then be taken to the Respondus download page.For example, this would be what a link to the app would like for the University of Victoria. First, you will need the link provided by your institution or university.Doing this will impact all client browsers, not just Internet Explorer.Īfter resetting the internet options, restart your computer and try to access your exam again.Ĭ) Ensure that you have the correct time and time zone set for your computer.To download and install the Respondus LockDown Browser, simply follow these steps: In the window that opens, select "Delete Personal Settings" and then click on the Reset button. On the Advanced tab, click "Reset" located under the header "Reset Internet Explorer Settings". On the "Security" tab, ensure that your settings are not higher than "Medium". For Windows users, go to control panel and select "Network and Internet." Once there, click on "Internet Options". Bypassing the router and plugging straight into the modem may help.ī) If the error persists, reset your computer's internet options. Keep in mind that the block could be in the router itself. If the problem persists, try using the computer on a different network, or using a different computer on your main network. Temporarily relax all anti-virus and firewall software on the computer and try the exam again. Please do the following steps one at a time and afterwards verify if the problem persists.Ī) Your computer, ISP, or network might be blocking access to the Respondus servers. In most cases, the problematic settings are on the computer itself. It's important for you to access the exam by first navigating to the course and then going to the appropriate test area or content area.Ģ) If you are sure that you are accessing the quiz following the instructions in step #1 above, the problem could be caused by security settings on your computer, ISP, or network. If the instructor does the above steps, but the error persists for you, the following are potential causes for the error:ġ) The error is often caused by accessing the exam through a "reminder" entry in a toolbar or calendar. It's also possible that the instructor will see an error displayed for your exam once they open the Dashboard, and if so, they should click on the "Fix it" button to correct the error. Once the instructor opens the LockDown Browser Dashboard for the course, the problem will typically be resolved. It can also be caused if the quiz you are trying to take has been migrated into your course from an older one. The error is often caused if the course is a copy of another course, and the instructor has not yet opened the LockDown Browser Dashboard for the copy. The first thing to do is to ask your instructor to "open the LockDown Browser Dashboard for the course". The above errors indicate that LockDown Browser cannot retrieve the necessary settings in order for you to begin your exam.
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